BIZLIBRARY CUSTOMER SUCCESS STORY

BizLibrary Customer Success Story We recently sat down with Shannon Kluczny, VP Client Services at BizLibrary, to talk about how they're using Frontleaf to power their customer success efforts. Listen below to a couple quick clips of Shannon discussing her experience and results with Frontleaf.
Customer Success Story:
“We researched other companies, but no one compares. Frontleaf's product has exceeded expectations, and the team is hands down amazing.” -Shannon Kluczny, VP Client Services
Results Using Frontleaf 94% increase in upsell, best quarter to date 5% reduction in churn in just one quarter Saved customer success team 8-16 hrs/week 6% increase in customer engagement in first 90 days Shortened sales cycle + bigger deals

Listen to why BizLibrary started researching Customer Success solutions, why they chose Frontleaf and what’s been most impressive about their experience thus far. “I can’t say enough about working with the team. It was hands down AMAZING.”~ Shannon Kluczny
Shannon highlights how Frontleaf has impacted deal size, utilization, and overall value provided to current Bizlibrary customers. “We’ve had a 7% increase in utilization on our product in just 3 months and I attribute it 100% to Frontleaf”~ Shannon Kluczny
Shannon discusses how Frontleaf has not only saved the BizLibrary team valuable time (:00-:32), but there has been an internal shift in alignment with other departments (:33- 1:50) as well as impacting product development moving forward (1:51-2:10). “We’re getting more time and resources out of the marketing team than I ever have, I can now make a business case for using their time”~ Shannon Kluczny